Exchange and Return.

Return and Exchange Policy

Clarity of Return and Exchange Period

The store does not grant an additional return period beyond the statutory period. Regardless of any additional window, the consumer has the right to cancel the contract within seven days from the date of receiving the product or from the date of contracting for a service, provided the product has not been used and the service has not been benefited from, subject to the statutory exceptions listed below.

Product or Service Condition Requirements

The store accepts returned products that are unused, in their original condition, and complete with all accessories. Any use reasonably necessary to discover a defect or non-conformity does not affect the consumer’s statutory rights.

Excluded Products or Cases

Statutory exceptions are limited to products manufactured or customized at the consumer’s request or according to specifications provided by the consumer, except in cases of defects or non-conformity, in addition to any cases specified by applicable regulations. No additional exception imposed by the store shall apply beyond the limits permitted by law, nor shall it extend to defects or non-conformity. This includes products offered by this store that are custom-made or tailored to the customer’s measurements. Returns remain available in all other cases, and in cases of defects or non-conformity under all circumstances.

How to Submit a Request

Customers may submit return requests through WhatsApp, email, their customer account, or mobile phone. The customer should provide the order number, a deion of the issue, and any necessary photos or s required for verification, without being asked for excessive information.

Shipping Costs and Responsibility

The customer bears the cost of returning the product if the return is due to a change of mind. The consumer is responsible for any costs associated with exercising the statutory right of cancellation unless otherwise agreed by both parties. The store bears any costs required by law in cases of error, defect, or non-conformity.

Refund Method and Timeline

The store refunds the amount to the original payment method within 7 business days from the approval of the request. Processing begins after the request has been approved and any permitted verification has been completed, without undue delay.

Damaged or Incorrect Product

If the product arrives damaged or different from the order, the customer should contact the store via WhatsApp, email, customer account, or mobile phone, providing the order number and any information necessary for verification. The store assumes responsibility for resolving issues arising from errors, defects, or non-conformity and will handle the request in a manner that preserves the customer’s rights regarding defects or non-conformity.

Discounted Products and Promotions

Discounted products do not lose their rights related to defects or non-conformity merely because they are discounted. The announced terms apply as long as they do not conflict with applicable laws and regulations.

Relation to the Terms and Conditions

This policy should be read together with the Terms and Conditions and the order details. In the event of any conflict, the provision that offers greater protection of the consumer’s statutory rights shall prevail.